Client Handbook

Questions & Answers about Debt Management Programs

Dear New Client:

Welcome to Consumer Credit Counseling Service’s Debt Management Program! Your decision to repay your creditors through our program indicates responsibility and determination. We commend you on taking the first step to regain control of your financial situation. We are confident in you and believe you can accomplish your goals.

Many questions about your Debt Management Program are answered in this handbook. Please read it thoroughly and keep it in a convenient place for future reference. If you have any further questions or need encouragement, please contact our Client Services Department. Our staff will put forth every effort to make your Debt Management Program a success. However, please remember the following.

You are the only one who can get yourself out of debt. We can give you advice, provide a plan for repayment, and work with your creditors, but you must pay your own way out.
It will not be quick and easy. Most people slip into debt a little at a time and must work themselves out the same way. You must be willing to make changes.
You must keep your word with us. It is crucial to send your deposits on time. Your creditors will maintain faith in CCCS and you, as long as you perform as agreed.

We look forward to working with you. Good luck.

Give these important questions and answers your careful consideration as they are intended to help you and your family work through financial difficulty.