Client Handbook
Questions & Answers about Debt Management Programs
Where do we go from here?
You have taken the most difficult step toward getting out of debt by coming into our office and seeking help. Family finances are personal and difficult to discuss with others. We commend you for keeping your appointment and seeking professional advice.
When experiencing financial difficulties, it is sometimes hard to face facts. You may be feeling frustration, anger, fear, and confusion right now. That’s normal.
The Debt Management Program established for you by your counselor provides a link between you and your creditors. Our client service representatives are available to help you with any problems or questions you or your creditors may have for the duration of your Debt Management Program.
- Where do we go from here?
- What can we do to help our Debt Management Program along?
- What should we avoid if we want our program to go smoothly?
- Will CCCS contact our creditors in the Debt Management Program?
- What if a creditor does not accept the plan?
- What happens if we receive a large sum of money and want to pay off our account early?
- Will our creditors still contact us?
- Will our creditors stop interest on our accounts now that we are working with CCCS?
- Will we receive statements from our creditors?
- Must all of our creditors be included in our Debt Management Program?
- When is our deposit due?
- May we pay with a personal check?
- To whom should we make our money order, certified check or cashier’s check payable?
- What if your deposit is late?
- Can we increase our monthly deposit to CCCS?
- What if we miss a deposit?
- What if I lose my job?
- Can our creditors take legal action against us while we’re enrolled in the Debt Management Program?
- Will creditors help us re-establish credit?
- What if we have to borrow money?
- Will using CCCS protect our credit rating?
- What if we want to withdraw from the Debt Management Program?
- How is CCCS funded?